Loyalty you just cant buy

Loyalty you just cant buy article written by TW . What must be the corporate Holy Grail is having a customer base so loyal to your product that it doesn t matter what you do to them they will just suck it up keep paying you and ask for more. Before the Internet I am not sure I ever encountered any examples of this loyalty I am not even sure it existed. As with much of life the Internet changed everything. We consumers are often subjected to watchdog type programs saying we should stand up and complain about bad service more and I agree. For too long people have sat in quiet anger while companies have taken advantage of them. With this in mind it is ironic how some internet companies for want of a better word have managed to develop an almost slavish fan base who will defend them from even the slightest criticism. Take Flickr as an example . Today it is having some massive database problems. It has been playing up for at least the last three hours maybe longer. This is not th! e first time it has happened and every few weeks it has has a few little hiccups. For most people on free accounts this is just something you would expect to live with you get what you pay for some might argue not me but that is another rant . However for people who have paid US per year for a pro account things are I think quite different. The amount of money paid is not the issue. The fact is Flickr have taken a payment for a service. If they are unable to provide that service then they should be held accountable in the same manner as if it was a US a year account. For some people in the world US is a monstrous amount of money so there is no argument to say it is cheap so we should expect a poor service. Now in the flickr help thread there is quite a mixed bag of comments and hundreds of them . Basically though they fall into some clearly defined camps People who are outraged and annoyed with flickr for failing to provide them with a service they have paid for. People who! for whatever reason feel the need to defend flickr no matter what. There are some people who appear neutral but they generally make comments that fall into the latter camp such as Get a life aimed at complaining comments . And learn that in that life nothing is perfect. Suck it up and be patient. link What a day for this to happen The day after I signed up but I must add to the chorus saying Thank you Kevin for letting us know what s going on there are many many sites out there who would simply leave their users in the dark. link No problem Sir. Thanks for informing us. fail in the system is very normal because it is created and made by man. very human. Dont worry. Thank you. and take your time link These are not neutral posts the are basically people who are happy with bad service. I am all for having some tolerance over problems but tolerance is not the same as cheerful acceptance. Take your time was too annoying for words. The idea that flickr is great simply because other people wouldn t tell anyone is nonsense as well. On the side of the! slavish Flickr Fans there is one commenter who really stood out SF Lights. This person has made dozens of posts basically flaming anyone who complains about the service and then when people make the inevitable threat to go elsewhere he points out there is no where else to go. Some examples Guide a commenter you can feel free to leave and go to a more mediocre photo sharing website. link Seriously learn your facts before posting ignorant crap here. link Byebye Panos Be sure to upload a video on whichever other great photosharing website you.oh wait there aren t any. link He really does come across as annoying. One commenter Panos seems to think SF LIghts is flickr staff and I have to say I agree It is weird to think of a paying customer making authoritative comments like this. All in all you have to read the thread to get a full feel for how much the flickr supporters are willing to bend over for this. The idea that their wonderful flickr could ever be at fault seems alien ! to them. The idea that you should be able to expect a service you have paid for to be fit for purpose seems alien to them. Just to finish I actually think this is a trivial fault it takes about two minutes longer to upload pictures and sometimes you have to refresh a few times to get a page. However imagine you were in a restaurant and had to order each item of food three of four times. Would you complain Would you say it was the best restaurant ever Popularity Sphere Related Content Cameras and Security One Response to Loyalty you just cant buy TW wrote This is a commenter after my own heart I don t think it matters what you pay and I don t think it is an issue of perspective. Frankly I m not terribly bothered by this anyway as I have nothing to upload etc. Nonetheless it still bothers me how frequent the problems are becoming on flickr. But what bothers me more is that there are always ass kissers here who chime in and say great work and thank you can I have another and those people degrade the quality of service that we receive because they! let flickr off the hook too easily. I m not really saying there is much else we can do but to thank them just seems to be backwards to me. I fully agree. Sadly this response was predictable Don t you have better things to do than complaining I was not happy with the problems either but do I cry I admit I don t pay for flickr to work this might be why I see this differently. But just be a bit more relaxed next time. I hope the problems will be fixed in my next break from work. Why should people be relaxed This comment was written at May th at Leave a Reply Name required Mail will not be published required Website Subscribe to this thread you will receive notification of follow up comments by email XHTML You can use these tags Note Your comment may get held for moderation if you include hyperlinks and it may be rejected if your user agent or IP address is different to the one used to request this page. Comments for this post will be closed on June . By submitting a comment h! ere you grant this site a perpetual license to reproduce your words and name web site in attribution. Subscribe without commenting E Mail This entry was posted on Monday May th at and is filed under Society Technology . This post has no tags. You can follow any responses to this entry through the RSS . feed. You can leave a response or trackback from your own site. Donate Please help to support this blog. 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